RULES OF PURCHASE–SALE OF GOODS AT THE IKEA ONLINE STORE
1.1. Seller – IKEA Estonia – Runikon Retail OÜ, company established and operating in accordance with laws of the Republic of Estonia, legal entity code 14611049, registered office address Kangrumetsa tee 1, Kurna, 75307 Harju County maakond, Republic of Estonia, VAT code EE102125100, data about the company collected and stored in the Commercial Register of the Republic of Estonia.
1.2. Buyer – The Buyer/Consumer shall be a natural person who has reached the age of 18, who uses the Store, purchases or plans to purchase goods or services from the Store for personal, family or household needs and for purposes not related to business or occupation. The Buyer/Entrepreneur shall be a natural or legal person who uses the Store, purchases or plans to purchase goods or services from the Store for business or occupation-related purposes. The Buyer, who is a legal person, shall act through his authorized representative registered at the Store following the established procedure.
1.3. Store – electronic IKEA Estonia online store accessible at www.IKEA.ee.
1.4. Purchase–Sale Agreement – agreement on the purchase–sale of goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase–Sale of Goods of the Store.
1.5. Goods Distribution Point – point of issue (pick-up) of goods owned by IKEA Estonia located at Kangrumetsa tee 1, Kurna, 75307 Harju County, Republic of Estonia and Optika 24, Räni township, Kambja rural municipality, 61708 Tartu County, Republic of Estonia.
1.6. Rules – these rules on distant purchase–sale of goods laying down the rights and duties of the Buyer and the Seller, conditions of purchase of goods and services offered by the Seller and of payment therefor, the procedure of delivery and return of goods and services, liability of the parties and other provisions related to the purchase–sale of goods and services at the Store and Goods Distribution Point.
2. GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the purchase–sale of goods and services offered by the Seller when purchasing goods or services at the Store and Goods Distribution Point.
2.2. The Buyer may purchase goods and services at the Store and Goods Distribution Point only having accepted the Rules. After the Buyer confirms having read the Rules, they undertake to comply therewith and to execute them. By purchasing goods and services at the Store and Goods Distribution Point, the Buyer agrees with the application of the Rules and confirms that they have understood them. If the Buyer did not read and/or understand the Rules or disagreed with them, they cannot purchase goods and services at the Store and Goods Distribution Point.
2.3. Goods shall be sold at the Store from the territory of the Republic of Estonia.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store. If the Buyer uses the Store in any way after the publication of amendments to the Rules, they shall be considered to have agreed with all amendments to the Rules. The valid version of the Rules can be downloaded here.
2.5. The term “Goods” used hereinafter in the Rules shall cover both goods and services unless explicitly stated or the context dictates otherwise.
3. ENTERING INTO THE PURCHASE–SALE AGREEMENT
3.2. Buyers shall register by completing the registration form and providing the necessary data therein (hereinafter - Registration Data). Buyers themselves shall be responsible for the correctness, secrecy and (or) preservation of the Registration Data.
3.3. In order to purchase goods, the Buyer shall place an order at the Store by completing an electronic order form.
3.4. A Purchase–Sale Agreement shall be concluded for each order of the Buyer.
3.5. A Purchase–Sale Agreement shall be considered concluded by the Buyer and the Seller when the Buyer: (i) submits an order and forms a basket of goods following the instructions of the Seller, and specifies his delivery address or the method of collection of the goods; (ii) confirms that he/she has read the Rules, chooses the method of payment and pays for the order, and (iii) the Seller confirms the Buyer’s order by displaying and/or sending order information, a confirmation message (by e-mail and/or by phone) and/or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, they shall not be able to order goods.
3.6. Before concluding a Purchase–Sale Agreement, the Seller may also send to the Buyer other intermediate approvals, for example, confirmation of the received payment, etc.
3.7. The Purchase–Sale Agreement shall be valid until the fulfilment of the obligations under this agreement. The Purchase–Sale Agreement shall be considered fulfilled after the goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Estonia.
3.8. Having confirmed a Buyer’s order, the Buyer undertakes to pay the price of goods and to accept the goods ordered at the Store and Goods Distribution Point. After finalising the payment, it is not possible to add additional items to the order.
3.9. The Seller may not confirm a Buyer’s order, if the Buyer fails to fulfil all the conditions of the order of goods, the Seller does not have the product, which the Buyer wants to buy, the Seller believes that the Buyer is engaged in wholesale purchases, and/or for other reasons which can be disclosed to the Buyer individually. Purchases when goods are ordered in unusually large quantities, when they are ordered unusually often, also following other criteria that allow the Seller to believe that goods are ordered for other than consumption purposes may be considered wholesale purchases, at the Seller’s discretion.
4. RIGHTS AND DUTIES OF THE BUYER
4.1. The Buyer shall have the right:
4.1.1. to buy at the Store and Goods Distribution Point in accordance with the Rules, other instructions of the Seller and legal acts of the Republic of Estonia;
4.1.2. to withdraw from the Purchase–Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the Law of Obligations Act and the Rules;
4.1.3. to return and/ or exchange goods of inappropriate quality or assembly;
4.1.4. other rights provided for by Rules and/ or legal acts of the Republic of Estonia.
4.2. The Buyer undertakes:
4.2.1. to pay the price of ordered goods and their delivery, also to make other payments (if specified when entering into the Purchase – Sale Agreement) and to accept the goods ordered;
4.2.2. to inspect and to check goods when accepting them, also to inform the Seller about the damage of a shipment, obvious defects, model or assembly of goods that was different from that ordered by the Buyer in accordance with the procedure established by the Rules;
4.2.3. to check the quality of the purchased goods and to inform the Seller (by phone: +372 330 4000 or e-mail: info@IKEA.ee) about any quality defects of the goods that could not be noticed when handing over the goods;
4.2.4. having chosen the method of pick-up of goods, to pick them up 2 (two) days after being informed that the goods are ready for pick-up;
4.2.5. having chosen the delivery service or other services offered by the Seller, to create conditions for their provision, also to properly pay for such services;
4.2.6. to cover expenses of the return of goods, if they are borne by the Buyer;
4.2.7. to immediately update information, if the Buyer Registration Data or information of delivery of goods have changed;
4.2.8. not to use the Store in such a manner as to endanger the proper functioning, security, or integrity of the Store or restrict others to access the Store;
4.2.9. to comply with the requirements specified in other Rules and legal acts of the Republic of Estonia.
5. RIGHTS AND DUTIES OF THE SELLER
5.1. The Seller shall have the right:
5.1.1. to restrict or suspend the Buyer’s access to the Goods Distribution Point without a prior warning, also to cancel the Buyer’s registration, if the Buyer has attempted to damage the operation or stable work of the Store and Goods Distribution Point, and/or violated his duties; the Seller shall not be liable for any losses incurred by the Buyer;
5.1.2. to restrict or prohibit wholesale purchases;
5.1.3. to terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to restrict purchases made at the Store, to change the website address of the Store, to limit the number of registered Buyers without a prior notice to the Buyer thereof; the Seller shall not be liable for any adverse consequences on the Buyer caused by such actions;
5.1.4. to change the Rules, the prices of goods, purchase terms and conditions or any other Store-related instructions, publishing such changes at the Store.
5.2. The Seller undertakes:
5.2.2. If for any reason a Seller is unable to sell the ordered product to the Buyer, it must refund the purchase price of the product/the whole order and delivery cost if paid within 2 (two) business days. If the Goods are sold to the Buyer in part, the delivery costs will be refunded in proportion to the amount of the returned goods from the order.
6. PRICES AND PAYMENT FOR GOODS
6.1. The prices of goods shall be indicated in the Store and/or the order in the euro inclusive of value-added tax.
6.2. Goods shall be sold to the Buyer at the prices valid at the time of placing the order at the Store. The specific price of the goods and the amount payable for the goods shall be displayed to the Buyer having formed a basket of goods. If the Buyer disagrees with the specified price, they cannot continue ordering goods and placing the order.
6.3. The price of goods shall not include the price of the delivery of the goods and the price of services, which the Buyer may order from the Seller. Unless specified otherwise, the service of delivery of goods and other services shall be paid. Prices of these services and the procedure for their calculation and payment shall be specified at the Store.
6.4. Goods can be purchased at the Store only by making an advance payment. When purchasing goods at the Store, methods of payment listed at the Store may be used to pay for goods.
6.5. A shopping cart with a total price of less than € 100 (including the VAT in force at the time) is subject to an order handling fee of € 3.99 (including the VAT in force at the time). The handling fee is also applicable when the total price of the goods in the shopping cart is less than € 100, but more than € 100 together with the cost of the delivery service. By approving the Rules, the Buyer agrees with the procedure of application of the order handling fee specified in this paragraph and shall pay it to the Seller. If, in the cases provided for in the Rules, the money for the goods is returned to the Buyer, the paid order handling fee shall also be refunded. Order handling fee does not apply to goods purchased in the physical IKEA Tallinn store.
6.6. Purchase documents - order information and VAT invoices shall be presented to the Buyer electronically in the Buyer’s account, which the Buyer can use to download and/or print them. Electronic purchase documents are valid without a signature.
6.7. Should the Seller find a price error at the Store, the Seller shall immediately inform the Buyer thereof. In this case, the Buyer shall be given the opportunity to cancel the order or to re-confirm the order at the right price.
7. DELIVERY OF GOODS
7.1. Goods shall be delivered in Estonia only. The possible methods of delivery of goods to the Buyer shall be listed after the Buyer forms his basket of goods and enters his delivery address.
7.2. Delivery of Goods shall be a paid service. Shipping prices are available here.
7.3. Where the Buyer chooses a delivery service, the delivery price shall be displayed to the Buyer at the end of the order process, before choosing the payment method and/or making a payment. The price of the delivery of goods shall be paid in advance, along with the payment for goods.
7.4. Before concluding the Purchase-Sale Agreement, the Buyer is informed in advance about the specific delivery time of the specific Goods. The information about the delivery time is specified in the last order window for specific Goods. The Seller delivers the Goods within the delivery time specified therein. The Buyer shall be informed about the exact date and time interval for delivery of the goods by e-mail and/or by phone. The Buyer shall be informed about the exact date and time interval for delivery of the goods by e-mail and/or by phone. The Buyer may also be informed individually of a different time of delivery of goods. The Seller undertakes to make every effort to deliver goods within the shortest possible time.
7.5. Before delivery of goods, the representative of the Seller shall contact the Buyer and coordinate all details of delivery.
7.6. When ordering a delivery service, the Buyer shall specify the exact place of delivery of goods and create suitable conditions for unloading the goods (unlock gates, lift a boom barrier, open the door, etc.). Delivered goods shall be carried through the door only; a balcony or windows may not be used to deliver goods.
7.7. In case of delivery of goods to the Buyer, goods shall be unloaded at the place indicated by the Buyer. If goods need to be moved or carried to a place other than the place of unloading indicated by the Buyer, the Buyer shall take care of such moving or carriage of goods themselves.
7.8. If the Buyer fails to let the Seller’s representative in at the address of unloading of goods specified in the Buyer’s order at the agreed time of delivery and up to 20 (twenty) minutes after this time, the shipment shall be considered undelivered at the fault of the Buyer. In such a case, goods ordered by the Buyer shall be returned to the nearest Goods Distribution Point and the Seller’s representative shall agree with the Buyer on the closest delivery date possible. The goods shall be stored in the Goods Distribution Point until the such agreed delivery date, however, no longer than 3 days. After the deadline has passed, the Buyer’s order shall be cancelled in accordance with the procedure set out in clause 8.5. The Buyer, who wants the Seller to re-deliver the ordered goods, shall pay the Seller for the re-delivery of goods at the newly agreed time according to tariffs of the first delivery of goods.
7.9. Delivery service shall include the carriage of goods to the apartment up to the fifth floor or up to the first floor of the private house building.
7.10. If the building has an elevator, the fee for delivery of goods includes the carrying of goods by elevator up to the floor specified by the Buyer. If the Building has no elevator, or the Building has an elevator but it is inoperative or fails to reach the specified floor or the goods do not fit into the elevator, and where the goods need to be carried up to the floor higher than the fifth floor, the Buyer shall arrange the carriage of goods up the stairs themselves or this might be done by the Seller’s representative for an extra fee. The amount of extra fee is specified in the Store. The service fee shall be paid after the Seller’s representative’s arrival at the delivery address directly to the Seller’s representative.
7.11. The service of carriage of goods is also available for assembled bulky goods from the showroom exposition and the department of discounted items. In this case, the Seller delivers goods to the given address but not inside.
7.12. The maximum order size shall be 500 kg or 6 m3. If the weight or volume of the goods ordered is greater than that, the delivery fee shall be respectively higher (e.g., if it is 501 kg or more, the delivery fee for two orders shall be charged). Delivery of food and live plants shall not be possible.
7.13. When accepting goods, the Buyer shall check the condition of the shipment, the quantity, quality and assortment of goods. Having noticed that the shipment packaging is damaged, but there are no discrepancies in the quantity, quality or assortment of goods, the Buyer shall mark the packaging damage in the delivery confirmation form or the forms presented by the person who has delivered the shipment. In such a case goods shall be considered delivered in damaged packaging, but their quantity, quality and assortment shall be considered in line with the conditions of the Purchase–Sale Agreement, and goods shall be deemed to have been delivered properly.
7.14. Having determined that there are discrepancies in the quality and/or assortment of goods, the Buyer cannot accept the goods which fail to meet the quality and/or assortment of goods. The Buyer shall indicate his refusal to accept the goods and list the discrepancies found in the shipment delivery confirmation form and/or by completing the forms submitted by the person who has delivered the shipment. Should any discrepancy in the quantity of the goods be determined, the Buyer shall also indicate this in the shipment delivery confirmation form and/or by completing the forms submitted by the person who has delivered the shipment.
7.15. If the Buyer accepts a shipment without making any comments, goods shall be considered delivered in undamaged packaging, and the quantity, quality, and assortment of goods shall be considered to be in line with the terms of the Purchase–Sale Agreement and additional services related to the sale and delivery of goods shall be considered to have been carried out properly.
7.16. The Buyer undertakes to accept goods themselves. When handing over goods, the Buyer may be asked to furnish his personal identity document and order information sent to the Buyer by the Seller.
7.17. Having delivered goods to the address indicated by the Buyer, goods shall be considered transferred to the Buyer, regardless of whether or not the goods were actually accepted by the Buyer or any other person, who accepted the goods at the specified address. If the Buyer could not pick up the goods themselves, and the goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of goods to the wrong person. If goods are not delivered on the planned delivery date, the Buyer shall inform the Seller thereof immediately, but no later than on the day following the scheduled date of delivery of goods. Otherwise, the Buyer shall lose his right to file claims with the Seller related to delayed delivery and/or non-delivery of goods.
7.18. The Seller shall be released from liability for violation of terms of delivery of goods if goods were not delivered to the Buyer or were delivered late at the fault of the Buyer or for circumstances within the Buyer’s control.
8. PICK UP, STORAGE AND WAREHOUSING OF GOODS
8.1. If the Buyer does not order the goods delivery service, the Buyer can pick up the ordered goods free of charge at the Goods Distribution Point. When placing an order, the Buyer shall choose the Goods Distribution Point for picking up the ordered goods.
8.2. When goods are prepared for pick-up, the Buyer shall receive a confirmation message about the possibility to pick them up. The Buyer having arrived to pick goods up at the Goods Distribution Point shall have and present to the Seller's representative a valid identity document, also an order information/confirmation message sent by the Seller to the Buyer by means of electronic communication. If the Buyer fails to provide these documents, the Seller shall have the right to refuse to issue goods to the Buyer.
8.3. The Buyer shall pick up the ordered goods no later than within 2 (two) days after the Seller informed the Buyer by electronic means of communication that the goods are ready for pick-up.
8.4. After the Buyer picks up the goods, they shall be considered to have been handed over (delivered) to the Buyer.
8.5. If the Buyer fails to pick up the ordered goods within 2 days after being informed about the goods ordered being prepared for pick-up, or in the case specified in clause 7.8, the seller reserves the right to cancel the Buyer’s order, and the Seller undertakes to return the money, which the Buyer paid for the goods minus the delivery fee, where applicable, within 1-2 business days.
9. QUALITY OF GOODS
9.1. General properties of goods being sold shall be provided in the product description of each item. If the characteristics or properties of goods indicated in the product name and the description differ or contradict each other, the information presented in the product description shall be considered correct.
9.2. The colour, shape or other parameters of goods in the Store may differ from the actual size, shape and colour of goods due to the features of electronic devices used by the Buyer or for other technical reasons, also taking into account reasonable discrepancies in appearance.
9.3. Upon non-compliance of the goods with the terms and conditions of the Purchase–Sale Agreement, the Buyer can rely on the legal remedies provided by the Law of Obligations Act, incl. requiring repair, replacement, reduction of the price of goods or withdrawal from the Agreement and return the non-compliant goods.
9.4. The Buyer has the right to submit claims to the Seller within 2 (two) years from the date of delivery of the goods in case of unconformity of goods. The claim must be submitted immediately, but not later than within 2 (two) months from the discovery of the defect in the goods. If a defect is discovered, the Buyer must take reasonable measures to preserve and protect the goods, including not using the defective goods if the use of the goods further worsens the condition of the goods. In addition, the Seller may also apply a warranty against defects for specific Goods. Information on whether a warranty against defects is applicable to the specific Good is indicated near the specific Good. The Buyer is also entitled to submit claims under warranty against defects during the term of warranty in case of unconformity of Goods. More information about a commercial warranty can be found here: https://www.ikea.ee/et/guarantees.
9.5. The Seller is not responsible for the deterioration/damage of the goods due to the fault of the Buyer, for defects that have occurred as a result of irregular use of the goods, or for the normal physical wear and tear of the goods during normal use.
9.6. To solve later problems, the Buyer must keep purchase documents (invoice, contract, etc.) proving that the goods were purchased from the Seller's Store. Without a document proving the sale, the Seller may leave the problem unsolved.
9.7. Claims related to goods purchased from the Store can be submitted as follows: firstname.lastname@example.org.
9.8. Defective goods must also be submitted when submitting a claim.
10. RIGHT TO WITHDRAW FROM THE AGREEMENT AND RETURN OF GOODS
10.1. The Buyer shall have the right to withdraw from the Purchase–Sale Agreement concluded by electronic means of communication without giving a reason therefor within 14 (fourteen) days from the date of delivery (receipt) of goods, or if the Buyer has ordered more than one product in a single order and products are delivered separately - from the day of delivery (date of receipt) of the last product, or if goods are delivered in different batches or in parts, - from the date of delivery (receipt) of the last batch or part, except for the agreements listed § 53 (4) of Law of Obligations Act. The Buyer may withdraw from the Purchase–Sale Agreement by returning goods to the Goods Distribution Point or by electronic means of communication (by e-mail, etc.) by sending a notice on the withdrawal of the Purchase–Sale Agreement to the Seller by e-mail: email@example.com. The Buyer’s notice shall clearly indicate the Buyer's withdrawal from the Purchase–Sale Agreement. A standard form of application for withdrawal, which can be used by the Buyer, can be found here. The Buyer shall also provide a purchase document (invoice, receipt, etc.), presenting this document to the Goods Distribution Point or sending its copy together with the notice of the withdrawal from the Purchase–Sale Agreement, evidencing that the goods were purchased from the Seller. When purchasing several goods under a single Purchase–Sale Agreement, his right of withdrawal shall be valid in respect of both all the goods and one or more products. Conditions laid down in clauses 10.2 – 10.13 below shall apply when goods are returned by a Buyer.
10.2. Goods shall be returned to the Seller not later than within 14 (fourteen) calendar days from the day of sending a message on withdrawal from the Purchase–Sale Agreement to the Seller. The Buyer shall be responsible for properly packaging goods for return. The Buyer shall bear direct expenses of the return of goods unless the Seller instructs the Buyer otherwise having received a notice of the withdrawal from the Purchase–Sale Agreement.
10.3. Goods may be returned to the Goods Distribution Point, or the Buyer may return goods through intermediaries (couriers) of their own choice who must deliver them to the Goods Distribution Point. Before returning goods, through intermediaries (couriers) the Buyer shall contact the Seller (by phone: +372 330 4000 or by e-mail: info@IKEA.ee) and agree on the return of goods.
10.4. Money for the goods returned, including the amounts paid by the Buyer for delivery, shall be returned to the Buyer immediately, but not later than 14 days after receipt of the returned goods or the submission by the buyer of proof that they have returned the item, whichever is earlier. The money shall be returned to them by a bank transfer to the account which was used to make the payment. When goods are returned at the Goods Distribution Point, and if the Buyer chooses so, the money can be returned in cash up to EUR 300 or, if the refundable amount is more than EUR 300, by making a bank transfer to the account which was used to make the payment.
10.5. The Seller shall not be considered to have violated conditions of the return of money if they are unable to make a transfer at the fault of the Buyer (delayed return of goods, failure to provide proof, inaccurate data, etc.).
10.6. In any case of a return, the Seller shall not compensate additional expenses of the Buyer having formed due to the Buyer having chosen another method of delivery of goods than the conventional least expensive method offered by the Seller.
10.7. If the Buyer wishes to avoid compensation for the decrease in the value of the Goods, the Goods must be used and tested as can be done in a regular store and the Goods must be returned in the original packaging and original set (including all items in the product packaging and gifts related to the Purchase – Sale Agreement). If the Buyer uses the Goods more than is necessary to make sure of the nature and functioning of the Goods or does not return the Goods in the original packaging and original completeness, the Buyer shall be liable for the decrease in the value of the Goods.
10.8. In the event of deterioration of the Goods to be returned, the Buyer shall be liable for the decrease in value due to the use of the Goods if they have used the Goods in a manner other than that necessary to ascertain its nature, characteristics and functioning. In order to ascertain the nature, characteristics and functioning of the Goods, the Buyer may handle and use them only as they are normally allowed to do in the store.
10.9. Seller has the right to submit claims due to the decrease in the value of the Goods to the Buyer no later than within one month as of the return of the Goods.
10.10. If the Buyer has used or tried the returned Goods in any other way than would normally be allowed in the store or has used the Goods beyond what is necessary to ascertain their nature, characteristics and functioning, the Buyer shall be liable for the decrease in value and the Seller shall be entitled to deduct from the refundable purchase price.
10.11. Before returning or exchanging goods of poor quality, also in cases where quality goods are returned for reasons other than the withdrawal from the Purchase–Sale Agreement, the Buyer shall contact the Seller (by phone: +372 330 4000 or by e-mail: info@IKEA.ee) and agree on the conditions for the return or exchange of goods. The Buyer may also return goods of poor quality to the Goods Distribution Point.
10.12. The Seller shall also provide an additional 90-day return policy, the conditions whereof are available online at https://www.IKEA.ee/en/customerservice/return-policy. In cases where the Buyer returns goods on the grounds of an additional 90-day return policy of the Seller, the Buyer shall contact the Seller (by phone: +372 330 4000 or by e-mail: info@IKEA.ee) and agree on the conditions for the return or exchange of goods. Please be noted that if 14 days period to return the Goods, as indicated in Article 10.1. of the Rules, has already elapsed and the Buyer wishes to benefit from an additional 90-day return policy, the Buyer has to bear the cost of delivery and return of the Goods. The Buyer shall return goods to the Goods Distribution Point.
10.13. The Buyer may not return goods that are not subject to return in accordance with the legislation of the Republic of Estonia, including goods manufactured taking into account the Buyer's personal needs, manufactured in accordance with the conditions established by the Buyer, goods which deteriorate or expire rapidly, such goods in sealed packaging which are not suitable for return due to health protection or hygiene reasons and were unsealed after delivery, as well as goods which are, after delivery, according to their nature, inseparably mixed with other items.
11. DISCOUNT AND PROMOTIONS
11.1. The Seller may initiate various promotions or apply discounts at the Store at its own initiative. Discounts and promotions at the Store shall not have to necessarily be the same as those applied in the physical store of the Seller.
11.2. Detailed information related to discounts or promotions shall be available at the Store during a specific promotion or discount period.
11.3. IKEA Family loyalty club terms and conditions shall be available online at https://www.IKEA.ee/en/page/ikeafamilyterms. Specific IKEA Family loyalty club-related discounts shall be indicated at the Store.
11.4. When the Buyer purchases goods for which the Seller offers a certain discount or a gift and then takes advantage of his right to return goods, the Buyer shall be returned solely the amount of money they actually paid for the goods.
11.5. The Seller shall have the right to unilaterally, without a separate notice, change the conditions of promotions or discounts, or to cancel them altogether. Any changes or cancellations in the procedure of application of promotions and discounts shall be valid from the moment of their publication.
12. LIABILITY OF THE PARTIES
12.1. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer fails to provide accurate Registration Data and/or to update them in a timely manner, the Seller shall not be liable for resulting consequences.
12.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases goods or services at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
12.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase–Sale Agreement despite the Seller's recommendation and his duty to do so, even though they were provided with such a possibility.
12.4. The Seller shall be liable for malfunctioning of the Store and the resulting direct losses or damage incurred by the Buyer or third persons if they formed by deliberate actions of the Seller.
12.5. If the Seller’s Store has links to websites of other companies, institutions, organizations or persons, the Seller shall not be liable for the information contained therein or activities carried out, it shall not supervise over or control those websites, and shall not represent those companies or individuals.
12.6. In case of damage, the guilty party shall reimburse the other party’s direct losses only.
12.7. The Seller shall not be liable for a default on the Purchase–Sale Agreement and/or a failure to deliver goods or late delivery of goods, where this happened at the fault of third persons, or for circumstances, which the Seller could not control or reasonably foresee at the time of conclusion of the Purchase – Sale Agreement, and could not prevent the occurrence of these circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the parties may terminate the Purchase–Sale Agreement by their mutual agreement.
13. PROVISION OF INFORMATION
13.1. The Seller shall send all messages and other information to the Buyer at his specified e-mail address. This information shall be considered received by the Buyer within 3 (three) hours from the moment of its sending.
13.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers for which the Buyer was unable to receive e-mails of the Seller.
13.3. The Buyer shall send all notices, claims, applications and questions using the contacts specified in these Rules and the contact details indicated under the “Contacts” section of the Store.
14. FINAL PROVISIONS
14.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, the offered goods and services, and their properties, procedure of implementation of the Buyer’s right to withdraw from the Purchase – Sale Agreement, warranty services provided by the Seller and warranties (if provided) shall be deemed to have been submitted to the Buyer in writing.
14.2. The Rules and the Purchase–Sale Agreement concluded by the Buyer and the Seller shall be subject to the law of the Republic of Estonia.
14.3. The Seller may at any time assign its rights and duties arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying them thereof.
14.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the parties fail to resolve disputes by negotiations within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by the laws of the Republic of Estonia.
14.5. The Buyer may submit requests and/or complaints regarding the goods or services purchased at the Store to the Consumer Disputes Committee (Endla 10A, 10122 Tallinn; phone number 6201 707; e-mail address firstname.lastname@example.org; website https://komisjon.ee/et/). In case of cross-border disputes, the Buyer has the right to contact the European Union Consumer Advice Center at https://consumer.ee/.
14.6. These Rules are valid from 23 December 2021.