RULES OF PURCHASE–SALE OF GOODS AT THE IKEA ONLINE STORE

1. DEFINITIONS
1.1. Seller – IKEA Estonia – Runikon Retail OÜ, company established and operating in accordance with the laws of the Republic of Estonia, legal entity code 14611049, registered office address Kangrumetsa tee 1, Kurna, 75307 Harju County maakond, Republic of Estonia, VAT code EE102125100, data about the company collected and stored in the Commercial Register of the Republic of Estonia.
1.2. Buyer – person purchasing Goods at the Store or using the Store. The Buyer (Consumer) shall be a natural person (at least 18 years old), who plans to purchase Goods from IKEA Estonia for personal, family or household needs, for purposes unrelated to business or occupation.
1.3. Store – an electronic IKEA Estonia store accessible online at www.IKEA.ee.
1.4. Purchase and Sale Agreement – agreement on the purchase and sale of Goods concluded by the Buyer and the Seller in accordance with the Rules of Purchase and Sale of Goods of the Store.
1.5. Customer meeting point – points of pick-up of goods owned by IKEA Estonia and located at:

• 1.5.1. Kangrumetsa tee 1, Kurna, 75307 Harju County, Republic of Estonia.
• 1.5.2. Ränirahnu tee 21, Räni alevik, Tartu maakond, 61708, Republic of Estonia.
• 1.5.3. Riia maantee 131, 80042 Pärnu City, Republic of Estonia

1.6. Goods hereinafter in the Rules shall cover both the goods and the services, unless explicitly stated or where the context indicates otherwise.
1.7. Rules – these Rules on Distant Purchase and Sale of Goods at IKEA online store laying down the rights and obligations of the Buyer and the Seller, conditions of purchase of Goods offered by the Seller and the terms of payment thereof, procedure of delivery and return of Goods, liability of the Parties and other provisions related to the purchase and sale of Goods at the Store.

2. GENERAL PROVISIONS
2.1. These Rules shall be a binding legal document establishing mutual rights, obligations and liability of the Buyer and the Seller, as well as other provisions related to the sale and purchase of Goods offered by the Seller, when purchasing Goods at the Store.
2.2. The Buyer may purchase Goods at the Store only having accepted the Rules. After the Buyer confirms having read the Rules, he/she undertakes to comply therewith and to execute them. By purchasing Goods at the Store, the Buyer agrees with the application of the Rules and confirms that he/she has understood them. If the Buyer did not read and/or understand the Rules or does not agree with them, he/she cannot purchase Goods at the Store.
2.3. Goods shall be sold at the Store from the territory of the Republic of Estonia.
2.4. The Seller shall have the right to amend the Rules. Amendments to the Rules shall take effect after they are published at the Store and shall apply only to orders placed by the Buyer after the amendment of the Rules. The Seller shall inform the Buyer about the changes in the Rules. If the Buyer uses the Store in any way after the publication of amendments to the Rules, he/she shall be considered to have agreed with all amendments to the Rules. The latest version of the Rules can be downloaded here.

3. ENTERING INTO THE PURCHASE AND SALE AGREEMENT
3.1. The Rules are the basis for concluding and executing one-time purchase and sale agreements. Upon concluding the Purchase and Sale Agreement for specific Goods in accordance with the procedure established by the Rules, the terms and conditions of the Rules shall become the terms and conditions of the Purchase and Sale Agreement for such Goods.
3.2. Prior to making a purchase at the Store, the Buyer is required to review the Store’s Privacy Policy. Upon completing a purchase, the Buyer will be deemed to have read, understood, and accepted the terms of the Privacy Policy.
3.3. Only registered Buyers can register by completing the registration form and providing the necessary data (hereinafter Registration Data) therein. The Buyers themselves shall be responsible for the correctness, secrecy, and (or) maintaining of the Registration Data.
3.4. In order to purchase Goods, the Buyer shall place an order at the Store by completing an electronic order form and then submitting it to the Seller.
3.5. The Purchase and Sale Agreement shall be considered concluded by the Buyer and the Seller after the Buyer, having read the Rules: (i) submits an order and forms a basket of Goods following the instructions of the Seller, and specifies his/her delivery address or the method of collection of the Goods; (ii) confirms that he/she has read the Rules, chooses the method of payment and pays for the order, and (iii) the Seller confirms the Buyer’s order by displaying and / or sending order information, a confirmation message (by e-mail and / or by phone) and / or a VAT invoice. In cases where the Buyer disagrees with all or some of the Rules, he/she shall not be able to order Goods.
3.6. The Purchase and Sale Agreement shall be valid until fulfilment of the obligations under this agreement. The Purchase and Sale Agreement shall be considered fulfilled after the Goods are transferred to the Buyer in accordance with the procedure laid down in the Rules and laws of the Republic of Estonia.
3.7. Having submitted a Buyer’s order, the Buyer undertakes to pay the price of Goods and to accept the Goods ordered at the Store. After finalising the payment it is not possible to add additional items to the same order.
3.8. The Seller may decline a Buyer’s order and cancel the Purchase and Sale Agreement unilaterally, if the Buyer fails to fulfil all the conditions of the order of Goods, the Seller does not have the Goods, which the Buyer wants to buy, the Buyer failed to confirm his/her agreement with the Rules, the Seller believes that the Buyer is engaged in wholesale purchases, and / or for other reasons which can be disclosed to the Buyer individually. Purchases when Goods are ordered in unusually large quantities, when they are ordered unusually often, also following other criteria that allow the Seller to believe that Goods are ordered for other than consumption purposes may be considered wholesale purchases, at the Seller’s discretion.

4. RIGHTS AND OBLIGATIONS OF THE BUYER
4.1. The Buyer shall have the right:

• 4.1.1. to buy at the Store in accordance with the Rules, other instructions of the Seller, and legal acts of the Republic of Estonia;
• 4.1.2. the Buyer who is the Consumer shall have the right to withdraw from the Purchase and Sale Agreement concluded at the Store by notifying the Seller thereof in writing no later than within 14 (fourteen) days in accordance with the procedure laid down in the the Law of Obligations Act in the Republic of Estonia and the Rules;
• 4.1.3. to use the following legal remedies upon receipt of defective Goods:
  • 4.1.3.1. ask the Seller to repair or replace any defective goods,
  • 4.1.3.2. to reduce the price of defective and/or improperly assembled goods proportionally as indicated in clause 9.14 below,
  • 4.1.3.3. to benefit from the warranties applicable to the Goods or
  • 4.1.3.4. withdraw from the Purchase and Sale Agreement and return the Goods to the Seller;
• 4.1.4. other rights provided for by Rules and/or legal acts of the Republic of Estonia.

4.2. The Buyer undertakes:

• 4.2.1. to pay the price of ordered Goods and their delivery, also to make other payments (if specified when entering into the Purchase and Sale Agreement) and to accept the Goods ordered;
• 4.2.2. inspect the Goods on receipt, also notify the Seller of any damage to the parcel, obvious defects in the Goods, or non-conformity of the model or completeness of the Goods, according to the procedure laid down in the instructions for the products ordered by the Buyer;
• 4.2.3. to check the quality of the purchased goods within a reasonable, but no later than 3 working days after receiving the Goods and to inform the Seller (by e-mail: info@IKEA.ee) about any quality defects of the Goods that could not be noticed when handing over the Goods;
• 4.2.4. having chosen the option to pick up the Goods, pick them up within the time limit indicated in the notification;
• 4.2.5. having chosen the delivery service or other services offered by the Seller, to create conditions for their provision, also to properly pay for such services;
• 4.2.6. to cover the costs of returning the goods, if in accordance with the procedure established by legal acts such costs are to be borne by the Buyer;
• 4.2.7. immediately notify the Buyer of any change of registration details or delivery address by telephone or email;
• 4.2.8. not to use the Store in an illegal manner, including but not limited to ways that could lead to compromising proper functioning, security, and integrity of the Store or restricting the possibility of other persons to access the Store;
• 4.2.9. to comply with other requirements specified in other IKEA Rules and legal acts of the Republic of Estonia.

5. RIGHTS AND OBLIGATIONS OF THE SELLER
5.1. The Seller shall have the right:

• 5.1.1. to cancel the Buyer’s registration, if the Buyer violates the essential Rules, in particular - by his/her actions or inaction poses threat or causes damage to the Seller, other Buyers, or the third persons, also to the stability or safety of the Store;
• 5.1.2. to restrict or prohibit wholesale purchases;
• 5.1.3. to terminate the operation of the Store temporarily or altogether, to modify the Store or its separate parts, all and any of its contents, to change the website address of the Store activity and/or, depending on the technical capabilities of the Store system, to limit the number of registered Buyers; however, this shall not affect the Purchase and Sale Agreements concluded by the Buyer prior to the Seller’s decision to perform such actions, or the implementation thereof;
• 5.1.4. to change the Rules, the prices of goods, purchase terms and conditions and/or any other Store-related instructions, publishing such changes at the Store; however, such changes shall not affect the Purchase and Sale Agreements concluded by the Buyer prior to the Seller’s decision to perform such actions, or the implementation thereof.

5.2. The Seller shall respect the Buyer’s privacy and protect the confidentiality of his/her data, except in the cases established by laws of the Republic of Estonia.

6. PRICES OF GOODS AND PAYMENT FOR GOODS
6.1. The prices of the Goods in the Store and/or the order are indicated in euros with the included value added tax.
6.2. The Goods are sold to the Buyer at the prices valid at the time of placing the order at the Store. The specific price of the Goods and the amount payable for the Goods shall be visible to the Buyer after the shopping cart has been formed. If the Buyer disagrees with the specified price, he/she shall not be able to continue with ordering the goods and placing the order.
6.3. The price of Goods shall not include the price of delivery of Goods and the price of services, which the Buyer may order additionally from the Seller. Unless expressly specified otherwise, the service of delivery of Goods and other services shall be paid. The prices of such services and the procedure for their calculation and payment shall be specified at the Store.
6.4. Online store shopping cart with a total price of less than €100 (including the VAT in force at the time) for all the goods of the relevant Seller is subject to an order handling fee of €3.99 (including the VAT in force at the time). By approving the Rules, the Buyer agrees with the procedure of application of the order handling fee specified in this paragraph and shall pay it to the Seller. If the money paid for the Goods is returned to the Buyer, the handling fee for the order shall be refunded only if the entire order is returned; no handling fee shall be refunded in the case of a partial return or if individual products are returned. The order handling fee does not apply to Goods purchased from our physical stores.
6.5. Purchase documents such as order information and VAT invoices shall be presented to the Buyer in a durable medium electronically in the Buyer’s account, which the Buyer can use to download and/or print them out. Such electronic purchase documents are valid without the signature of the Seller and/or the Buyer. Accepted payments methods in online store are bank link payment, credit cards and online leasing.
6.6. The payment methods accepted in the online store are bank link, credit card, hire-purchase, Apple Pay, Google Pay.

7. DELIVERY OF GOODS
7.1. Goods shall be delivered in Estonia only. The possible methods of delivery of Goods shall be presented to the Buyer after he/she forms his/her shopping cart and enters his/her delivery address.
7.2. Home delivery is a service subject to a fee, the prices of which are given here. The information contained in the link is considered an integral part of these Rules.
7.3. If the Buyer selects the home delivery service, the price of the service shall be displayed to the Buyer at the end of the ordering process, before the payment method is selected and/or payment is made. The price of the service must be paid in advance together with the payment for the Goods.
7.4. The products shall be delivered to the entrance of a private house and to the apartment door on up to the fifth floor (included) in an apartment building. If the products have to be delivered to a floor higher than the fifth floor and there is no lift in the building, an additional fee of three euros shall be added for each additional floor (for more information, see clause 7.2).
7.5. Before delivery of Goods, the representative of the Seller shall contact the Buyer and coordinate all details of delivery.
7.6. When ordering the home delivery service, the Buyer shall specify the exact delivery address and create suitable conditions for unloading the Goods (unlock the entrance, lift the boom barrier, gate, door, etc.). The delivered Goods shall only be carried through the main entrance; the Goods shall not be delivered through balconies and windows.
7.7. When the Goods are delivered to the Buyer, the Goods are unloaded at the place specified by the Buyer, which is in the case of a private house is the front door of the building and in the case of an apartment building is the front door of the apartment. The courier is not obliged to deliver the Goods into interior rooms (e.g. to a bedroom, storage room or garage). If the Buyer wants the Goods to be taken to an unloading place designated by the Buyer in the Buyer’s living quarters or elsewhere in the interior rooms, the Buyer shall be liable for any damage that may occur in the course of such activity.
7.8. Before concluding the Purchase and Sale Agreement, the Buyer shall be informed in advance about the delivery time of the specific Goods. The delivery time details shall be indicated in the last step of the order process and the Seller shall deliver the Goods to the Buyer within the time interval indicated. The Buyer may be additionally informed about the exact delivery date and time interval by e-mail and/or telephone.
7.9. If the Buyer fails to let the Seller’s representative in at the address indicated in the order at the agreed time or 15 minutes after this time, the Goods shall be deemed not delivered by fault of the Buyer. In this case, the Goods shall be taken back to the Warehouse and the Seller shall agree a new delivery date with the Buyer. The Goods shall be kept in the Warehouse until the next delivery date, but not longer than the time limit set out in clause 8.3. When this time limit expires, the order shall be cancelled in accordance with clause 8.5.
7.10. The maximum order size per Buyer shall be 500 kg or 6 m3. If the weight or volume of the Goods ordered is greater than that, the delivery fee shall be respectively higher (e.g. in case of order of 501 kg or more, delivery fee for two orders shall be charged). Delivery of live plants shall not be possible.
7.11. On receipt of the Goods, the Buyer shall check the condition of the parcel. If the packaging of the parcel is visibly damaged, the Buyer must indicate this on the delivery note provided by the courier. In such a case Goods shall be considered delivered in a damaged packaging, but the delivery of Goods shall be considered as carried out properly.
7.12. If there are shortcomings in the quality of the Goods delivered or differences in quantity, the Buyer does not have to accept the Goods and must note the discrepancies on the delivery note provided by the courier.
7.13. If the Buyer accepts the Goods without noting anything, they are deemed to have been delivered in undamaged packaging. If defects in the Goods that were not caused by fault of the Buyer become evident later, the Buyer shall have the right to exercise the two-year right to lodge a claim as set out in Chapter 9 of these Rules. Some goods may also be covered by an additional commercial warranty (see clause 9.3).
7.14. The Buyer, who at the time of ordering the Goods has chosen the option to pick up goods him/herself, shall also accept the Goods from the Seller him/herself. When handling over the Goods, the Buyer may be asked to provide an identity document and/or the information regarding the order sent to him/her by the Seller.
7.15. In the event that the Buyer has chosen to have the goods delivered by the Seller, the delivery of the goods to the address specified by the Buyer shall mean the Goods have been handed over to the Buyer, regardless of whether the Goods were actually accepted by the Buyer or any other person who has accepted the Goods at the address specified. If the Buyer cannot accept the delivered Goods him/herself, and the goods were delivered to the specified address, the Buyer shall not have the right to file any claims with the Seller regarding the delivery of Goods to a wrong person. If the Goods are not delivered on the planned delivery date due to the fault of the Buyer (e.g., the Buyer or another person is not present at the place of delivery at the agreed time), the Buyer shall inform the Seller thereof immediately, but not later than the day following the planned day of delivery of the Goods, and the Buyer shall agree with the Seller on a new delivery time.
7.16. The Seller shall be released from liability for violation of terms of delivery of Goods, if Goods were not delivered to the Buyer or if they were not delivered in time due to the fault of the Buyer or for circumstances within the Buyer’s control.

8. PICK UP, STORAGE, AND WAREHOUSING OF GOODS
8.1. If the Buyer does not order the Goods delivery service, he/she can pick up the ordered Goods free of charge at the Customer meeting point. When placing an order, the Buyer shall select which Customer meeting point he/she wants to pick up the ordered Goods at.
8.2. When the goods are ready for pick-up, the Buyer shall receive a confirmation message that they are ready to be picked up. The details of the order or the confirmation message must be presented when the Goods are picked up. Otherwise, the Seller may refuse to hand the goods over to the Buyer.
8.3. The Buyer must come to pick up the ordered Goods two days after the Seller has informed the Buyer electronically that the goods are ready for handing over.
8.4. After the Buyer picks up the Goods, they shall be considered to have been handed over (delivered) to the Buyer.
8.5. If the Buyer fails to pick up the ordered Goods within two days after being informed about the Goods ordered being ready for pick-up, or in the case specified in clause 7.8, the Seller reserves the right to cancel the Buyer’s order, and the Seller shall return the money paid by the Buyer for the Goods minus the delivery fee, where applicable, no later than within two (2) working days.

9. QUALITY OF GOODS, GUARANTEES
9.1. General properties of Goods being sold shall be provided in the product description of each item. If the characteristics or properties of Goods indicated in the product name or its description differ or contradict each other, the information presented in the product description shall be considered correct.
9.2. The Buyer shall be informed that due to the characteristics of electronic devices used by the Buyer, the technical parameters of the electronic devices (e.g. screen resolution of the device used by the Buyer, etc.), or other technical reasons or reasons beyond the Seller’s control the Goods visible in the screen of the Buyer’s electronic device may not fully reflect the actual characteristics (such as shades of colour) of the Goods as specified in the Store, as regards minor discrepancies in the appearance of the Goods.
9.3. Unless otherwise stated in the online store, buyers (who are consumers) have a statutory two-year right to file a complaint about the purchased Goods. Additional commercial warranty may also apply for certain products. The term and other conditions of the commercial warranty shall be specified in the descriptions of the specific Goods; the relevant information can also be found here: https://www.ikea.ee/et/guarantees.
9.4. Goods purchased by Buyers who are entrepreneurs shall be subject to the warranty specified at the Store. The warranty period and other conditions shall be specified in respective product descriptions.

• 9.4.1. If the Buyer who is a consumer purchases a defective product, he/she shall have the right to apply the legal remedies established in clause 4.1 above.

9.5. In order to benefit from point 4.1 of the Rules, the Buyer shall return the product to the Seller for repair or replacement. When returning defective goods to the Seller, the Buyer shall provide the Seller with documents confirming the purchase of the goods (receipt or other document confirming the purchase). The cost of returning the product shall be borne by the Seller. If the product has been properly put in place (installed or mounted) prior to the discovery of the defect, depending on the nature and purpose of that product, the Seller’s obligation to repair or replace the product shall include the removal of the product and putting in place of the repaired or replaced product, or compensation of the removal and installation costs.
9.6. Before returning or replacing defective Goods, as well as in cases where Goods of good quality are returned for reasons other than cancellation of the agreement, the Buyer (consumer) contacts the seller by phone or email (+372 330 4000 or e-mail at info@IKEA.ee) and agrees on the conditions for the return or replacement of the Goods. The buyer (who is a consumer) can also return defective goods to the exchange and returns departments in IKEA stores. At stores located outside Tallinn, the product is replaced within the time limit set by the Seller, which shall ordinarily not be longer than the time required for delivering the product to be replaced.
9.7. The Seller shall ensure that the repair or replacement of defective Goods is carried out under the following conditions:

• 9.7.1. free of charge - without charging for expenses related to the repair or replacement of the product, including the expenses of postage, transport, labour or materials;
• 9.7.2. within a reasonable time from the moment the Buyer has informed the Seller of the defective quality;
• 9.7.3. without causing significant inconvenience to the Buyer, taking into account the nature and purpose of the goods with respect to the Buyer.

9.8. The Seller shall have the right to refuse to ensure the appropriate quality of a defective product if that product cannot be repaired or replaced or if this would result in disproportionate costs, considering all the circumstances, including the value of the product (if not defective) and the significance of the defect of the product.
9.9. The Buyer has the right to demand proportional reduction of the price of a product or withdraw from the Purchase and Sale Agreement if:

• 9.9.1. The Seller has failed to repair or replace the product or has failed to repair or replace the product in accordance with the requirements set out in clause 9.6, or has refused to ensure the conformity of the product with the quality requirements set out in clause 9.9;
• 9.9.2. a defect became evident in the product even after the Seller tried to rectify the earlier defect;
• 9.9.3. the defect is substantial;
• 9.9.4. the Seller has stated or the circumstances show that the Seller will not ensure the appropriate quality of the product within a reasonable time or this will cause significant inconvenience to the Buyer.

9.10. The Buyer shall exercise his right to terminate the Purchase and Sale Agreement by submitting to the Seller a statement expressing his/her decision to terminate the Purchase and Sale Agreement.
9.11. Upon termination of the Purchase and Sale Agreement by the Buyer:

• 9.11.1. the Buyer shall return the product to the Seller at the Seller’s expense;
• 9.11.2. the Seller, having received the returned product or the proof provided by the Buyer that the product has been sent out, shall refund the amount paid for that product to the Buyer within no more than 14 (fourteen) days.

9.12. The Buyer shall have no right to terminate the Purchase and Sale Agreement if the defect is minor.
9.13. In case the Buyer wants to use the possibility of reducing the price of a defective product, the price reduction shall be made in proportion to the decrease in the value of the product received by the Buyer, as compared to the value the product would have if there were no defects. The Seller will establish the decrease or value and inform the Buyer of the reduced price accordingly. For the sake of clarity, establishing the reduced price is within the sole discretion of the Seller. If the Buyer disagrees with the reduced price proposed by the Seller, price reduction is not applied and the Buyer may use alternative legal remedies instead.
9.14. In order to exercise his/her rights as set out in point 9.5 of the Rules, the Buyer shall notify the Seller of the non-compliance of the product with the quality requirements no later than within 2 (two) months from the date of detection of the non-compliance.

10. RIGHT TO REFUSE THE AGREEMENT, RETURN OF GOODS
10.1 the Buyer, who is a consumer, has the right to withdraw from the Purchase and Sale Agreement concluded through an electronic channel without giving any reason within 14 (fourteen) days. The withdrawal deadline starts:

• • from the day on which the Buyer received the Goods, or
• • if there were several products in the order which were delivered separately, from the day the Buyer received the last product, or
• • if the Goods were delivered in parts or batches, from the day on which the Buyer received the last batch or part.

The right of withdrawal does not apply to the agreements listed in subsection 53 (4) of the Law of Obligations Act (e.g. goods made to order or perishable goods). In order to withdraw from the agreement, the Buyer must:

• • send a withdrawal notice by to the email address info@IKEA.ee, clearly stating the wish to withdraw from the agreement;
• • return the product to the IKEA store;
• • present the purchase document (e.g. invoice, receipt, etc.) proving that the product was purchased from IKEA.

If the Buyer has bought several products under one agreement, the Buyer may withdraw from the whole order or only from individual products. The conditions and organisation of returns are described in clauses 10.2 to 10.13 and apply when the product is returned by the Buyer who is a consumer.

10.2. Unless otherwise stated in the online store, the Goods are returned to the Seller no later than within 14 (fourteen) calendar days from the date of sending the withdrawal notice to the Seller. The Buyer is responsible for the proper packaging of the Goods when returning them to avoid damage during transport. The product must be properly packaged (in a box, bag, paper, etc.) and this packaging must be tightly sealed (e.g. with tape). The Buyer bears the direct costs of returning the Goods, unless the Seller informs the Buyer, after receiving the notice of withdrawal from the agreement, that the Seller will bear the costs of returning the goods.
10.3. It is possible to return the Goods to the stores or through the intermediaries (couriers) chosen by the Buyer, who deliver the goods to IKEA. Before returning the Goods via intermediaries (couriers), the Buyer must contact the Seller by phone or email (email address info@IKEA.ee) and agree on the return of the Goods.
10.4. The amount paid for the returned Goods shall be refunded to the Buyer after the goods have been returned to the Seller. The money shall be refunded to the Buyer in the same way in which the Buyer bought the Goods (e.g. if the Goods were paid for by bank transfer, the refunded money shall be transferred to the Buyer’s bank account from which the payment was received), unless the Buyer agrees to another refund method offered by the Seller.
10.5. The Seller shall not be considered to have violated the refund conditions if they are unable make a transfer due to the fault of the Buyer (delayed return of Goods, inaccurate data, etc.).
10.6. In any of the return options, the Seller shall not be obliged to reimburse the Buyer for the additional costs incurred due to the reason of him/her choosing a method other than the cheapest usual delivery method offered by the Seller.
10.7. The Buyer shall act in accordance with the following conditions when returning the Goods:

• 10.7.1. where appropriate, the Goods returned shall be in their original packaging or in another orderly package;
• 10.7.2. the Goods returned shall not be damaged by the Buyer;
• 10.7.3. where appropriate the Goods returned shall be unused and retain their commercial appearance (undamaged labels, unremoved protective films, etc.);
• 10.7.4. the goods returned shall come in the same assembly as received by the Buyer;
• 10.7.5. when returning Goods, the Buyer shall present a proof of payment (e.g. VAT invoice) evidencing their purchase and complete an application for the return of Goods.

10.8. The Parties agree that if quality Goods returned do not meet the conditions for returning the Goods set out in point 10.9 of the Rules, the Seller, upon acceptance of the Goods, also has the right to demand from the Buyer to reimburse the Seller a proportionate amount for the decrease in the value of the goods caused by the Buyer’s actions that were not necessary to determine the nature, characteristics, and operation of the Goods.
10.9. The Seller also offers an additional 90-day return guarantee (the 365-day return guarantee applies to IKEA Family members), the terms and conditions of which are available online at https://www.ikea.ee/et/customerservice/return-policy. If the Buyer returns the Goods under the additional 90-day return guarantee (365-day return guarantee for IKEA Family members) applied by the Seller, the Buyer shall contact the Seller at the email address info@IKEA.ee and agree on the terms and conditions for returning or replacing the Goods. If the 14-day return period (i.e. the right to withdraw from the Purchase and Sale Agreement) provided for in clause 10.1 of the Rules has already expired and the Buyer wishes to use the additional 90-day return guarantee, the Buyer shall bear the costs of delivery and return of the Goods. In order for the Seller to refund the full amount, the Goods must not have been used, but must be in their original packaging, unopened or carefully opened (the packaging is intact), and must not have been fully or partially assembled. The Buyer returns the goods to the IKEA store.
10.10. The Buyer cannot return goods that cannot be returned in accordance with laws of the Republic of Estonia.
10.11. In case of provision of services of poor quality, the Buyer shall have the right to request to eliminate deficiencies in the provision of services, to refund the money paid for the services or to reduce the price of the services.
10.12. Buyers as the Entrepreneurs shall return and exchange goods in accordance with the return policy approved by the Seller: https://www.ikea.ee/en/customerservice/return-policy. Before returning the Goods, Buyers/Entrepreneurs shall contact the Seller in accordance with point 10.11 of the Rules.

11. DISCOUNTS AND PROMOTIONS
11.2. The Seller may initiate various promotions or apply discounts at the Store at its own initiative. Discounts and promotions at the Store shall not have to necessarily be the same as those applied in the physical store of the Seller.
11.3. Detailed information related to discounts or promotions is provided in the Store at the time of performing a specific promotion or applying discounts.
11.4. IKEA Family loyalty programme terms and conditions shall be available online at https://www.ikea.ee/en/ikeafamilyterms. Specific IKEA Family loyalty programme-related discounts shall be indicated at the Store.
11.5. When the Buyer purchases Goods for which the Seller offers a certain discount or a gift, and then takes advantage of his/her right to return Goods, the Buyer shall be refunded only the amount of money that he/she has actually paid for the Goods.
11.6. The Seller shall have the right to unilaterally, without a separate notice, change conditions of promotions or discounts, or to cancel them altogether. Any changes or cancellations in the procedure of application of promotions or discounts shall be valid from the moment of their publication and shall not apply to the previously concluded Purchase and Sale Agreements with the Buyer and their execution.

12. LIABILITY OF THE PARTIES
12.1. The Buyer must provide his/her personal data when entering for purchasing at the Store. The Buyer shall be liable for the correctness of the Registration Data. If the Buyer provides another person’s personal data and/or does not provide accurate Registration Data and/or fails to update it in time, the Seller shall not be liable for the consequences incurred subsequently by the Buyer or third parties.
12.2. The Buyer shall be liable for transferring the Registration Data to third parties. If a third person uses the services provided by the Store or purchases Goods at the Store having logged in to the Store using the Buyer’s login data, the Seller shall consider this person the Buyer, and the Buyer shall be liable for all the obligations arising therefrom.
12.3. The Seller shall be exempted from any liability in cases where losses arise due to the fact that the Buyer failed to read the Rules and/or the Purchase and Sale Agreement despite the Seller’s recommendation and own obligation to do so, even though such a possibility had been provided.
12.4. In the event that the unlawful actions of the Seller have caused damage to the Buyer who is a consumer, the Seller shall indemnify all patrimonial damages incurred by that Buyer, unless specified otherwise by applicable law. If due to the Seller’s unlawful actions damage has been done to the Buyer who is not considered a consumer, the Seller shall indemnify only the direct patrimonial damage incurred by that Buyer in the maximum amount of the sales price of the Goods.
12.5. The Seller shall not be liable for non-performance of the Purchase and Sale Agreement and/or failure to deliver Goods or late delivery of Goods, where this occurred due to the fault of third parties or due to circumstances that the Seller could not control or reasonably foresee at the time of conclusion of the Purchase and Sale Agreement, and could not prevent the occurrence of such circumstances or their consequences (force majeure). Where the said circumstances last longer than 1 (one) month, the Parties may terminate the Purchase and Sale Agreement by their mutual agreement.

13. PROVISION OF INFORMATION
13.1. The Seller shall send all messages and other information to the Buyer to his/her specified e-mail address. This information shall be considered received by the Buyer not later than within the next working day from the moment of its sending out.
13.2. The Seller shall not be liable for any malfunctions in the Internet connection or disruptions in networks of e-mail service providers due to which the Buyer is unable to receive e-mails from the Seller.
13.3. The Buyer shall send all notices, claims, applications, and questions using the contacts specified in these Rules or the contact details indicated under the Contacts section of the Store.

14. FINAL PROVISIONS
14.1. All information provided on the Seller’s website, including, but not limited to these Rules, information about the Seller, offered goods and services, and their properties, procedure of implementation of the Buyer’s right to refuse the Purchase and Sale Agreement, as well as the maintenance services provided by the Seller and guarantees (if provided) shall be deemed to have been submitted to the Buyer in writing.
14.2. The Rules and the Purchase and Sale Agreement concluded by the Buyer and the Seller shall be subject to law of the Republic of Estonia.
14.3. The Seller may at any time assign its rights and obligations arising out of these Rules to any third persons without obtaining the Buyer’s consent thereto or notifying him/her thereof, however, ensuring that in case of transfer of rights and obligations of the Seller to third persons, the position of the Buyer does not deteriorate and the scope of rights and obligations remains unchanged.
14.4. All disagreements between the Buyer and the Seller regarding the Rules shall be solved by negotiation. If the Parties fail to resolve the disputes by negotiation within 15 (fifteen) days, disputes shall be finally settled in accordance with the procedure established by laws of the Republic of Estonia.
14.5. The Buyer (consumer) may submit requests and/or complaints about the Goods or the services bought from the online store to the Consumer Protection and Technical Surveillance Authority (Endla 10A, 10122 Tallinn, phone +372 667 2000, email info@ttja.ee, website https://ttja.ee). The latter condition does not apply to buyers who are entrepreneurs.
14.6. These Rules were updated on 03.07.2025.