General – How many products are in the IKEA Estonia product range?
The whole product range is present in the online store with 8000–9000 products. IKEA Tallinn Pick-up and Ordering Point has 2000–3000 products on display, 150–200 of which are available for immediate takeaway. IKEA Tartu Planning Studio does not offer products for on-site purchases.

General – Can one draw inspiration at IKEA Tallinn Pick-up and Ordering Point and IKEA Tartu Planning Studio?
Yes, in both locations, you can get a lot of inspiration for furnishing your home. In the Pick-up Point, you can find a broader product offer and different home furnishing solutions, while IKEA Tartu Planning Studio offers a convenient and easily accessible way for you to get support for planning home furnishing solutions. Whether you’re looking to plan a new kitchen, a wardrobe solution, or looking for any other affordable storage solutions or stylish furnishings, the Planning Studio allows you to experience all that and more. Both customer meeting points have an inspiring showroom. You can find a lot of ideas and inspirational stories also on the IKEA website.

General – "I want to order a new kitchen, but it is a little complicated to do it myself. Does IKEA help me with planning the kitchen?“
Yes, you can use planning programs which are available on our website. If you would like a personalised kitchen plan, we recommend meeting with one of our planning specialists. For a personal consultation, we kindly ask you to reserve your time slot online. Kitchen planning service is available both in Tallinn and Tartu.

General – How can you contact IKEA Estonia?
You can contact IKEA Estonia by writing at info@IKEA.ee or calling our customer service at +372 330 4000. You can reach us by phone on workdays from 10:00–18:00. We answer emails during two (2) working days.

General – "Are there job vacancies at IKEA Estonia?“
If you have a great passion for life at home and you believe that together we can get things done, feel free to contact us. You can find the information about the vacancies and application process on the IKEA website.

General – When and where will the IKEA Estonia store be opened?
IKEA store opens in the autumn of 2022 near Tallinn in Rae parish.

Guarantees – Do IKEA products have guarantees?
Yes, of course, and many of the IKEA products have very generous guarantee conditions. The guarantee is valid if you present a purchase receipt or an invoice, which you can download from the online store. Read more about the guarantee conditions here.

Ordering – "How do I know if a product is available for an online order?“
Please see the details of each product to see if it is available on the web. If it says: “Sorry, this product is currently unavailable,” it means that the product is out of stock in Latvia and we wait for it to arrive. Our stock info is regularly updated. Please check the changes on the website.

Ordering – "Can I order online if I am not a member of the IKEA Family?“
Yes, to purchase on the IKEA website, you do not have to be a member of the IKEA Family. However, IKEA Family loyalty program members have several benefits and privileges. For example, free insurance of the products and the right to return the products during 365 days. As well as special offers on products. You can join the program for free, which is why we recommend it to all our clients.

Ordering – "Will I receive a confirmation once I place my order online?“
Yes, we will send you an order confirmation email once we receive your order.

Ordering – "How will I get an invoice for my order?“
You can download the invoice online after receiving the order. If the order was made on-site in IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio, you get the invoice by writing to info@ikea.ee and stating the order number starting with ‘SO-‘.

Ordering – Can you order online using the IKEA gift card?
You can purchase products using the gift card in IKEA Tallinn Pick-up and Ordering Point and IKEA Tartu Planning Studio. There is no possibility to place your orders using the gift card online at the moment. Read more about the gift card here.

Ordering – "Can I order from IKEA online stores in other countries and receive my products in IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio?“
In Tallinn Pick-up Point and Tartu Planning Studio, you can only receive the purchases made either on IKEA.ee online store or on-site.

Business customers – "Can business customers place orders on the IKEA.ee website?“
For technical reasons, we are unable to serve business customers in our online store at the moment.

Business customers – "Can business customers order IKEA products?“
Business customers can place an order for their company through IKEA business customer service by filling a business customer form on the website or by sending an email at b2b@ikea.ee. You can also place an order in IKEA Tallinn Pick-up and Ordering Point and IKEA Tartu Planning Studio.

Business customers – "Can business customers pay for the products they purchase by bank transfer?“
Yes. When you have filled out the order form online, the IKEA Estonia Business Department will send you the prepayment invoice. If you order products on-site in IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio, you can only pay by cash or card.

Receiving the ordered goods – Where can I pick up products that I have ordered online?
In Estonia, you can pick up your orders in Tallinn and Tartu. IKEA Tallinn Pick-up and Ordering Point is located at Peterburi tee, 66/1 in Tallinn, and IKEA Tartu Planning Studio is located in the business park of Lõunakeskus at Ringtee 65A, Räni township, Kambja rural municipality, Tartu county.

Receiving the ordered goods – "When can I pick up my order?“
Come and pick up your order only after you have received a notification on your email or/and an SMS stating that your order is ready to be picked up. We kindly ask you to pick up your order in two (2) days after you have received the notification.

Receiving the ordered goods – "Can someone else pick up my order instead?“
Yes. To receive the products, one must say the order number beginning with ’SO-’ and the name and phone number of the orderer.

Receiving the ordered goods – "Can I order smaller products to a parcel machine?“
Unfortunately, we do not offer such a service at the moment. But we are working towards making it a possibility in the future.

Receiving the ordered goods – "When will my ordered products arrive?“
The order is delivered to IKEA Tallinn Pick-up Point or IKEA Tartu Planning Studio within five (5) working days. When ordering to a home address, the delivery time is up to seven (7) business days.

Receiving the ordered goods – "How long will you keep my order in IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio?“
We keep the orders in our warehouse for up to two (2) days after you have received the SMS.

Receiving the ordered goods – What happens to my order if I cannot pick it up in two (2) days?
If the buyer does not pick up their ordered goods in two (2) days, the seller has the right to cancel the order and is obliged to return the money that the buyer has paid for the ordered goods in five (5) working days.

Receiving the ordered goods – "Can I bring my order home from the Pick-up and Ordering Point or Tartu Planning Studio without having a van?“
Most IKEA products are in flat packages, so they are easily transportable with a regular car. However, we advise you to check the dimensions of the package(s) and how many there are before picking them up. You can find the necessary information on the product page. If your car is not big enough, you do not want to risk injuring your back or do not have any spare time, we will gladly make your life easier and deliver your order to your home address ourselves.

Home delivery – "How much does the delivery cost?“
Delivery to and the pick up from IKEA Tallinn Pick-up and Ordering Point and IKEA Tartu Planning Studio is free. It is also possible to order a home delivery service. You can find the conditions and prices for the home delivery service here.

Home delivery – How can I order the home delivery service?
You can order the home delivery service online while purchasing products, as well as later in IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio. You can find the conditions and prices for the home delivery service here.

Home delivery – "What does the home delivery price include?“
The home delivery service price includes the delivery of goods up to 500 kg or six (6) m³ to your home or business. We deliver your order without any extra cost until the 5th floor (if there is the possibility of using an elevator, also higher).

Home delivery – "What should I do if the order did not arrive or the delivered order had missing parts?“
If you have any questions, contact our customer service by writing to info@ikea.ee or calling +372 330 4000.

Services – "Does IKEA offer measurement, assembly, or installation services?“
Yes, we offer all of these services if you prefer to use specialist help. You can find the prices and the conditions of our services here: www.ikea.ee/customer-service.

Services – Can you pay for IKEA products with monthly payments?
Yes, products can be purchased using monthly instalments. Read more about the service and conditions here.

Returns – "Can I return a product that I have purchased from an IKEA store in another country to IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio?“
Products purchased from IKEA stores in other countries cannot be returned to IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio. You can only return the products that are purchased from IKEA.ee online store or ordered from IKEA Estonia Tallinn and Tartu customer meeting points.

Returns – Can I return a product that I have purchased from or received in IKEA Tartu Planning Studio to IKEA Tallinn Pick-up and Ordering Point?
Yes.

Returns – Can I return a product that I have purchased from or received in IKEA Tallinn Pick-up and Ordering Point to IKEA Tartu Planning Studio?
Yes.

Returns – "What should I do if I want to return the products and get a refund?“
You can return your purchases every day at IKEA Tallinn Pick-up and Ordering Point and IKEA Tartu Planning Studio from 10:00–20:00. With questions concerning returns and refunds, please write to info@IKEA.ee or call us at +372 330 400. Please find the conditions for returning the goods here.

Returns – What should I do if the product I ordered has a defect, a part missing or the order was not delivered at all?
If you have any questions, contact our customer service. Send us an email describing the situation at our email address info@ikea.ee. Please provide your contact details, a receipt, and an order form. We will contact you to find the best solution to your problem.

Other – "Can pets enter IKEA Tallinn Pick-up and Ordering Point or IKEA Tartu Planning Studio?“
We love pets, but for safety reasons, we cannot let them into IKEA. Except for guide dogs for people with special needs.



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