General – When can I pick up my order in the Tallinn pick-up point?
Come and pick up your order only after you have received a notification on your email and/or an SMS, that your order is ready to be picked up from the IKEA Tallinn pick-up point.

General – Can I order a smaller parcel to a parcel machine?
Unfortunately we do not offer such a service at the moment. But we are working towards making it a possibility in the future.

General – How will  I get an invoice for my order?
You can download the invoice online after receiving the order. If the order was made on site, you get the invoice by writing info@ikea.ee and mentioning the order number starting with ‘SO-‘.

General – Can I order from IKEA stores in other countries?
You can only order products to the Estonian pick-up point from the web store IKEA.ee or the IKEA Estonian pick-up point, Peterburi road 66.

General - How do I know if a product is available for online order?
Please see the details of each product to see if it is available in the web. If the item says "Sorry, this product is currently unavailable" it means that the item is out of stock and we wait for it to arrive. Our stock is regularly updated. Please follow the changes on the website.

General - Can I order online if I am not a member of IKEA Family?
A purchase on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.

General - Will I receive a confirmation once I place my order online?
Yes, we will send you an order confirmation email once we receive your order.

General - When will my parcel arrive when I order online?
The order will be delivered to the pick-up point within 5 working days. Delivery time is up to 7 business days when ordering to home address.

General - How long will you keep my order in the warehouse?
We keep the orders in our warehouse for up to 2 days.

General - How to contact IKEA Estonia?
You can contact IKEA Estonia by e-mail info@IKEA.ee. We will reply within 96 hours.

General - Can someone else come to collect my product?
Yes. In order to receive the products, one must say the order number beginning with ’SO-’ and the name and phone number on the order.

Returns - Can I return a product that I have purchased from an IKEA store in another country to IKEA pick-up point in Tallinn?
Products purchased from IKEA store in another country cannot be returned to IKEA pick-up point in Tallinn.

Returns - What should I do, if I want to return the products or get a refund?
You can return your purchases every day at the Tallinn Pick-up point from 10:00–20:00. With questions concerning returns and refunds, please write to: info@IKEA.ee.

Returns - The product I bought is defective. The product I bought has a missing part. The ordered product was not delivered. What should I do?
If you have purchased a defective product or discover that any part of it is missing, please contact customer service: info@IKEA.ee
We will replace the product with a new one or give you a missing part.
If the ordered product was not delivered to the address you specified or the ordered product showed some defect, please send us an email with the case description to info@IKEA.ee
Please leave us your contact details and a receipt and order form. We will contact you to find the best solution to your problem.

Business customers - Can a business customer buy online?
Business customers can make an order for their company through IKEA business customer service by filling the form on the website - https://www.ikea.ee/en/rooms/ikea-for-business.

Business customers - Can business customers pay for the products they buy by bank transfer?
At the moment, the products can only be paid at an IKEA outlet by cash or bank card. At this time, bank transfer payments aren't possible. For other questions, please contact the IKEA Business Relations Department at b2b@IKEA.ee

Home delivery - How much does the delivery cost?
Delivery to IKEA Estonia's delivery point at Peterburi tee 66 is free. Prices for home delivery and other services can be found here: www.IKEA.ee/services 

Home delivery - If I live on the 5th floor, will the product be delivered to my apartment door?
Yes, we will bring your package to your apartment door and inside

Home delivery - Why does home delivery cost that much?
The home delivery service includes delivery of goods up to 500 kg or up to capacity of 6 m3 to your home or business. Your order will be delivered without any extra cost up to the 5th floor (when there is the possibility of using an elevator, also higher).

Services - How and where can I order an assembly, measurement, installation or home delivery service? What are the prices of services? Can I buy in installments at IKEA?
You can order IKEA services, such as measuring service, assembly service, installation service, home delivery service and other services, at the IKEA pick-up point. You can also pay for the products using a financing service. Look here for the prices of services: www.IKEA.ee/services 

Other - Are there job vacancies at IKEA?
The vacancies and application process can be found on the IKEA website.
You can also submit your CV at the pick-up point. Give it to any IKEA employee, they will forward your CV to the HR department.

Other - Can pets enter the IKEA Estonia Pick-up point?
We love pets, but for safety's sake we can't afford them at the IKEA pick-up oint. The exception is guide dogs for people with special needs.

Other - Can one get inspired at IKEA Estonia Pick-up point?
Yes, the IKEA showroom is where you get a lot of inspiration for furnishing your home.

Other - Can I deliver my order home from the Pick-up point without having a van?
Most of IKEA products are flat packed, so they can be easily transported in a regular car.

Other - How many products are in IKEA's product range in Estonia?
IKEA Estonia has 2000-3000 products on display, 150-200 of which are available for immediate take away. The whole product range is represented in the online store with 8000-9000 products. 



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