About IKEA

How can I find out about job opportunities within IKEA?

If you are outgoing, dedicated, customer-service orientated, and interested in working as part of a team, contact us to find out about vacant positions or read more about it at Work at IKEA.

Where are IKEA products manufactured?

More than 2,000 suppliers in over 50 countries manufacture our products. The profile of our well-designed and high-quality range is distinctively Swedish/Scandinavian. The low price is literally built into the production and the flat packs facilitate a rational distribution, self-service, and immediate take-away. All our products are labelled "Design and Quality, IKEA of Sweden".

Who owns the IKEA concept?

With its Swedish roots, IKEA retailing is based on a franchise system. Inter IKEA Systems B.V., located in Delft, The Netherlands, is the owner and franchisor of the IKEA Concept. Several different franchisees operate IKEA stores in 29 countries.

Can I distribute IKEA products?

The IKEA experience is more than just the products, it is a retail concept. For the concept to work, it is necessary to have all aspects in place. Therefore, IKEA products are sold only in IKEA stores franchised by Inter IKEA Systems B.V.

What is the IKEA business idea?

The IKEA business idea is to offer a wide range of well-designed, functional home furnishing products at prices so low that as many people as possible will be able to afford them.

Gift cards

Where can I purchase an IKEA gift card?

Our gift cards can be purchased at IKEA Tallinn store or IKEA Tartu Planning Studio. You can pay with a gift card at both regular and self-service checkouts. However, gift cards are not available for purchase online and at our self-checkouts. IKEA gift cards (e.g., gift cards purchased at IKEA Tallinn Pick-up and Ordering Point before August 24, 2022) can be used in Tallinn store and Tartu Planning Studio.

Do I have to spend all my gift card balance at once?

No, you can make several purchases with the same gift card.

How do I check the balance of my gift card?

You can check the balance of your gift card at IKEA Tallinn store and IKEA Tartu Planning Studio.

Can I use my gift card online?

Currently, there is no option to use the gift card online. But we are working towards making it a possibility in the future.

Can I use my gift card in other countries?

IKEA gift card purchased in Estonia is valid only at IKEA Tallinn store and IKEA Tartu Planning Studio.

Can I use a gift card purchased from IKEA Tallinn store at Tartu Planning Studio and vice versa?

Yes, any IKEA gift card purchased in Estonia can be used both at IKEA Tallinn store and IKEA Tartu Planning Studio.

Order handling fee

Why is the order handling fee of 3.99 € applied?

The order handling fee is intended to cover the costs of warehouse systems maintenance and product handling. It is applied to online and IKEA Tartu Planning Studio orders under 100 €. If your shopping cart value is equal to or greater than 100 €, there is no extra fee. The order handling fee is also not applied when shopping at IKEA Tallinn store.

Shopping online

Where can I collect my online orders?

You can collect your online orders in IKEA Tallinn store or IKEA Tartu Planning Studio. You can select the preferred pick-up point before purchasing online or in IKEA Eesti app. Of course, we also offer home delivery service if you are busy or prefer us to do all the hard work.

Are your prices online the same as in the store or in Tartu Planning Studio?

Yes, we have the same prices online, in the Tallinn store, and in Tartu Planning Studio.

Can I change or cancel an order I placed online or in the app?

To cancel your order, contact our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at info@IKEA.ee.

Is the delivery available in the whole of Estonia?

Yes, we deliver orders to the whole of Estonia. Read more about the terms, conditions, and areas of home delivery here.

What kind of items I cannot order online?

Live plants, food items, and custom-made worktops and wall panels are not available to order online.

Can I return the items that were bought either online or in the app?

Yes, you can. Read more about our return policy here.

Will the small items I have ordered online be packed in individual bags?

No, they will not. Reducing single-use plastics is one of the ways to be more sustainable and take care of nature. We also offer you tear-resistant and reusable shopping bags and sturdy paper bags if you wish to do your shopping in IKEA Tallinn store or IKEA Tartu Planning Studio.

What payment methods do you accept?

We accept all major credit and debit cards including Visa, Mastercard, and Maestro. You can also initiate your payment using the following bank links: Swedbank, SEB, Citadele, Luminor, Coop Pank, and LHV.

How do I know if a product is available for an online purchase?

Each product has a small round symbol in the lower right corner of the product page indicating its availability online. If the dot is green, it means that there are more than four items in stock. When the dot is half yellow, there are up to three items in stock. If the dot is red, the item is not available to purchase online.

How do I make a payment on the website?

When you are ready to proceed to the checkout, follow the steps given so that we can confirm all your details, including payment authorisation. We will then confirm your order by email.

Can I order products from IKEA in another country?

Unfortunately, products from other IKEA stores cannot be ordered to IKEA Tallinn store or IKEA Tartu Planning Studio.

Can I order online if I am not a member of IKEA Family?

Purchases on the IKEA website can be done only when logged in, but you do not need to be a member of the IKEA Family to place an order.

Will I receive a confirmation once I place my order online?

Yes, we will send you an order confirmation email once we receive your order.

When will my goods arrive when I order online?

Information about the expected delivery time is displayed in the online store before making a purchase. We will send you an e-mail and/or SMS informing you of the arrival time and date of your ordered products.

Can someone else pick up my order instead?

Yes. To receive the products, they must say the order number beginning with ’SO’ and the name and phone number of the orderer. The person who is collecting the order must present a valid ID.

Can I order smaller products to a parcel machine?

Unfortunately, we do not offer such a service now. But we are working towards making it a possibility in the future.

Can IKEA products be purchased in instalments?

Yes, our products can be purchased in instalments. Our instalment payment services are provided by Svea Finance AS. Read more about the terms and conditions of the instalment service here.

Services

What services do you offer?

We make it easy for you to pick up, take home, and put together your furniture by yourself. But if you prefer to save time and energy, we have a range of additional services available to help:

Read more about our services here.

Which services can I order online?

Currently, you can order our delivery service online and book an in-person or online meeting with our kitchen planning specialists.

Can I change my delivery date?

When your chosen home delivery date or time is no longer convenient, please let us know at least one day (24h) before the delivery by contacting our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at info@IKEA.ee.

What do I do if I have something missing or damaged from my delivery?

Contact our customer service department at +372 330 4000 (from 9:00 a.m. to 6:00 p.m. on working days and from 10:00 a.m. to 6:00 p.m. on weekends) or send us an email at info@IKEA.ee. Together we will find the best possible solution for you.

How much does the delivery cost?

Home delivery price depends on the area where you live, and the weight and size of the delivered goods. You can find the conditions and prices for the home delivery service here. The pick-up from IKEA Tallinn store and IKEA Tartu Planning Studio is free.

What does the home delivery price include?

The home delivery service price includes the delivery of goods up to 500 kg or six (6) m³ to your home or business. We deliver your order without extra cost until the 5th floor (if there is the possibility of using an elevator, also higher). Assembled items purchased from the Showroom or the Discount area are delivered only to your building.

Returns and products issues

Can I return my purchased items?

Yes, you can. You can return your goods within 90 days from the date of purchase. IKEA Family members can return new and unopened products within 365 days for a full refund if IKEA Family e-card was used on purchase. Read more about our return policy here.

Do you offer any guarantees on products?

Yes, we do. Read more about our guarantees here.

Can I return items purchased in other countries?

You can only return items purchased in IKEA Tallinn store, in IKEA Tartu Planning Studio, and in our online store www.IKEA.ee.

My assembly instructions are missing. What do I do?

You can find digital copies of assembly instructions below every product listed online in the ‘Assembly Instructions / Documents’ tab.

IKEA Family

How much does the IKEA Family membership cost?

Membership at the IKEA Family is free. Besides, in order to get an IKEA Family e-card, you do not need to buy any goods.

What are the benefits of the IKEA Family membership?

IKEA Family membership offers the possibility to buy certain IKEA goods at special prices, free insurance of goods, acquire the goods at the Sale ahead of everyone else, possibility to return your purchases in 365 days, free coffee or tea when spending 1 € or more at the Swedish restaurant on weekdays, and extra time at Småland for your children.

How can I become an IKEA Family member?

To join this club, you have to fill in the IKEA Family club form (where only e-mail is required) or create an IKEA account and choose to become an IKEA Family member. The form can be found at www.IKEA.ee. After the registration, a confirmation e-mail will be sent to your mailbox. After confirming your e-mail, the e-card will be sent to your mailbox and added to your IKEA account. The e-card proves that you are a club member.

How often will I receive information by e-mail?

The IKEA Family e-mail messages will be sent 4–5 times per month.

Can my family members, friends, and acquaintances also use my card?

The IKEA Family e-card may be used only by its holder or their close family member. Your acquaintances may obtain their own cards – this will take no longer than a minute.

When is the e-card activated?

Your e-card will be activated immediately after you receive it in your mailbox.

What discount is offered to the members of the IKEA Family club? Is it valid for all IKEA goods?

There are various differences between the regular prices and the special IKEA Family prices for the club members. The special prices are applied to certain IKEA products each month. You can also find club offers in the Swedish Restaurant, Swedish Food Market, and Swedish Bistro. To spot the offers, look for the blue IKEA Family labels in the store and online. To acquire lower prices, do not forget to show or scan your IKEA Family e-card at the time of purchase or be logged in to your IKEA account while making a purchase online.

How can I find out about the new monthly IKEA Family offers?

If you want to receive information about the IKEA Family offers, subscribe to our newsletters by e-mail. Offers can also be found on our website www.IKEA.ee.

Why should I present or scan my card at the time of each purchase even if I am not buying the goods at the special IKEA Family price?

When you pay for the products and show or scan your IKEA Family e-card, you insure your goods against any accidental damage during their transportation and have the possibility to return unopened products within 365 days. Besides, information about your purchases helps us prepare the offers that are especially interesting and relevant to you.

Is the IKEA Family card valid in all countries?

Your IKEA Family e-card can only be used in the country it was issued in. If you registered to become an IKEA Family member in Estonia, your card will be valid only at IKEA Tallinn store and IKEA Tartu Planning Studio.

IKEA Tallinn store

Where is IKEA Tallinn store located?

IKEA Tallinn store is located at Kangrumetsa tee 1, Kurna Village, Rae Parish, Harju County, 75307.

Why are items sometimes out of stock?

Due to popularity and supply issues, some products may not always be available. Generally, we can estimate when a product should be back in stock. You can check the stock availability on the product information page to make sure items are available before you visit us.

Can I bring a pet to the store?

Only certified assistance dogs for people with physical disabilities and dogs that are in dog carriers are allowed into IKEA Tallinn store. If you want to visit us with your pet, be sure to bring a pet carrier with you.

How to get to IKEA Tallinn store?

It is very convenient to come to IKEA Tallinn store by car or bus. When traveling by bus there are two options, bus no. 200 (IKEA–A-Terminal) and no. 201 (IKEA–Mustakivi). You can find the timetables here.

IKEA Tartu Planning Studio

Where is IKEA Tartu Planning Studio located?

IKEA Tartu Planning Studio is located at Optika st 24, Räni township, Kambja parish, Tartu County, 61708.

What services are available in IKEA Tartu Planning Studio?

IKEA Tartu Planning Studio offers a convenient, easily accessible, and inspiring way for you to get support for planning home furnishing solutions that are customized for your individual needs. At Tartu Planning Studio, we offer individual, one-on-one, kitchen planning service as well as help in using online planning programs. The Planning Studio also offers Click&Collect and on-spot ordering.

What kind of space planning service is available in the Planning Studio?

In IKEA Tartu Planning Studio, one-on-one consulting service from professional planning specialists is available for kitchen planning. If you'd like, you can additionally try out our easy-to-use planning tools for other furniture solutions that are also available on our website.

Do I need an appointment to visit the Planning Studio?

IKEA Tartu Planning Studio is open for all visitors to browse our Showroom and get inspiration and ideas for their homes. However, we strongly urge those who would like to plan their kitchen with the help of a specialist to make an appointment in advance, as our same-day availabilities book up quickly. You can book your kitchen appointment here.

Can I return items that I have bought in IKEA Tallinn store to Tartu Planning Studio?

Products purchased from IKEA Tallinn store and IKEA Tartu Planning Studio can be returned to the Planning Studio. Products that you have bought or ordered outside Estonia cannot be returned to the Planning Studio.

Are there any items in IKEA Tartu Planning Studio that I can buy and take away immediately?

IKEA Tartu Planning Studio does not offer any products for immediate take-away. However, we encourage you to explore our Showroom and get ideas and inspiration for your home. And if you wish, you can still make an order here and pick up your goods.

Can I bring a pet to the Planning Studio?

Only certified assistance dogs for people with physical disabilities and dogs that are in dog carriers are allowed into IKEA Tartu Planning Studio. If you want to visit us with your pet, be sure to bring a pet carrier with you.

Småland play area

What is Småland?

Småland is a supervised play area in IKEA Tallinn store, where we welcome the youngest members of the family to play and have fun. You can enjoy your shopping knowing your children will be safe and cared for.

Where is Småland located?

The Småland play area is located on the ground floor next to the store entrance.

Who can play in Småland?

Our Småland play area is open for all 90 to 120 cm tall children between the ages of 3 and 7, including those with physical and intellectual disabilities.

How many children can play in Småland at the same time?

The children‘s play area can accommodate up to 20 children at a time.

How long are the sessions in Småland?

All children can play for up to 1 hour. But with your IKEA Family e-card, your child's playing session will be extended by 30 minutes (this depends on the number of children playing at that time).

Is there anything I need to know before sending my child to the play area?

Ensure that your child is in good health before entering the play area. Children must wear socks during the play time.

Can I attend Småland with them?

Parents and other adults are not allowed at Småland. Our supervisory staff will take care of your children.

Will my child be fed whilst in Småland?

As every child has different dietary requirements and the sessions are for a short period of time, we do not provide food. However, we provide water at a child’s request.

Can I leave the store whilst my child is in Småland?

Parents or guardians must be in the store whilst their children are enjoying our Småland facilities.

Planning programs

Do you have any online tools to help me plan what I want to order?

We have several online planning tools to help you give shape and substance to your dreams. You can play with colours, styles, sizes, and configurations to plan your way to perfection through a variety of kitchen, bathroom, wardrobe, and storage planners. You can view your designs in 3D and get a detailed product list to save or print to make it easy to order or buy.

Can I add all the products to the shopping cart at once in the kitchen planner?

Unfortunately, products cannot be added to the shopping cart at once in the kitchen planning program. If you want to buy your kitchen online, all the items must be added to the shopping cart one by one, and their quantities must be entered separately.

Can I use planners on my tablet or mobile device?

All planners but Kitchen planner, PAX, and BESTÅ are available on tablets and mobile devices.

What should I do if my planning account has been blocked?

Contact us by email at info@IKEA.ee and we will reactivate your account.

I can't access my old account in the new kitchen planner. What do I do?

In February 2022, IKEA introduced a new kitchen planner. Because of that all user accounts of the old planning program became invalid. To use the new kitchen planner, you need to create a new user account on the planning program page. It is important to remember that when creating a new account, you must use an email address you have not previously used in the IKEA planning program.

If you want to open an old kitchen plan, you need its project code. To get the project code, contact us at planners@IKEA.ee and we will send you a special link.

Do I have to be an IKEA Family member to use the kitchen planner?

No, but you must have a valid user account. This account is, however, not associated with IKEA Family loyalty club membership.

Why can't I log in to the kitchen planner with my IKEA account?

Since the kitchen planning program is not directly on the www.IKEA.ee website, a new separate user account must be created to use it.

IKEA for business

Can business customers also purchase products from the IKEA online store?

Unfortunately, business customers are temporarily unable to shop in our e-store due to technical reasons.

How can business customers order IKEA products?

Business customers can place an order on our website using a special order form for business customers or sending an e-mail at b2b@IKEA.ee. Orders can also be placed at IKEA Tallinn store and IKEA Tartu Planning Studio.

Can business customers pay for their orders via bank transfer?

Yes, they can. After completing the order form, IKEA Estonia's business customer department sends the business customer a prepayment invoice. When ordering goods in IKEA Tallinn store or IKEA Tartu Planning Studio, you can only pay for the goods in cash or by bank card.




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