I. GENERAL PROVISIONS
1. The rules of the IKEA
Småland playroom (hereinafter the ‘Rules’) apply to all children as well as to the adults responsible for the children (hereinafter ‘Visitors’) situated in the playroom. By filling in the registration form required to gain entry, the adult responsible for a child confirms that he/she has read and consents to the Rules.
2.
Småland is a playroom in the IKEA Tallinn store located at Kangrumetsa tee 1, Kurna Village, Rae Parish, Harju Country, 75307 Estonia.
3. All people present in the Småland playroom shall adhere to the Rules established by Runikon Retail OÜ, the service provider. The company has been established and operates in accordance with the laws of the Republic of Estonia. The registry code of the company is 14611049 and its representative office is located at Kangrumetsa tee 1, Kurna Village, Rae Parish, Harju County, 75307 Estonia. The VAT identification number of the company is EE102125100 and information pertaining to the company is collected and maintained by the commercial register of the Republic of Estonia.
4. These Rules constitute the principal internal rules and regulations of the Småland playroom, Visitor requirements, and other requirements related to the operation of the Småland playroom in order to ensure a transparent, safe, and coordinated operation of the playroom as well as customer satisfaction with the services provided by the Småland playroom.
5. Access to the Småland playroom is free of charge.
6. The opening hours and contact information of the Småland playroom can be found at the reception desk and on the website at
IKEA.ee.
7. If necessary, the service provider has the right to issue individual guidelines to Visitors and/or establish individual rules to ensure adherence to the internal rules and regulations of the Småland playroom, including adherence to the safety requirements in cases of emergency.
8. The service provider reserves the right to amend or update the Rules, change the working hours of the Småland playroom as well as to close the Småland playroom, if need be.
II. Access to the Småland playroom
A number ticket is required for each child before registration in the playroom. When registering multiple children, an individual ticket should be taken for each child to ensure that every child is assigned a spot.
9. The adult responsible for a child must fill in a registration form, agree to these Rules, and read the privacy policy of the Småland playroom from beginning to end. A separate registration form must be filled for every child.
10. Only people who are at least 18 years of age may register a child to the playroom. Persons who have arrived from the direction of the store entrance and wait there receive priority in the queue. The adult responsible for a child who registers the child to the playroom will receive a Småland wristband bearing identical numbers to the child’s.
A Småland employee will attach the wristband to one of the hands of the person registering the child. The wristband may be removed only outside the Småland area upon handover of the child.
11. The overalls, shoes, and other personal items of the child must be stored in a numbered box designated for that purpose, which is handed over to the IKEA employee responsible for the supervision of the playroom. The responsible IKEA employee will write the number of the box on the registration form and on a sticker, which is attached to the child’s chest. IKEA employees are not responsible for the loss of personal items.
12. Upon filling in and signing the registration form, the adult responsible for a child agrees to the Rules of the IKEA playroom.
III. Exiting the playroom
A number ticket is required again before picking up your children from the playroom.
The adults responsible for particular children are identified by wristbands, which are checked by an IKEA employee working in the Småland playroom.
13. For safety purposes, a child must always be picked up by the adult who registered the child to the playroom and who is wearing a wristband. We shall take additional security measures if the wristband has been removed.
IV. General terms and conditions of the Småland playroom
14. The Småland playroom can be used by children who are 95–125 cm tall. The children must manage independently, be able to communicate clearly and understandably, and use the toilet on their own or wear a nappy. The Småland playroom does not provide options for changing nappies. IKEA employees are forbidden from accompanying children to the toilet.
15. A Småland employee will measure the height of your child by means of a measuring stick.
16.
Children playing in the playroom must wear socks for the entire duration of their stay in the playroom.
17. Children with special needs are welcome to the Småland playroom. In the interests of the child’s safety and well-being, we ask that your report all special needs of the child so that we could take better care of him/her.
18. For health and safety reasons, persons who are infected with viral or other contagious diseases, or who have open wounds or other health issues that endanger their own or other’s health, are not allowed to access the Småland playroom. In case of doubt, IKEA employees have the right to make decisions about whether to allow a child to enter the playroom.
19. Every child may visit the Småland playroom only once a day so that all children would have the opportunity to spend time in Småland.
20. Children may stay in Småland for up to an hour, and for an additional 30 minutes if the IKEA Family card is used during registration.
The person responsible for a child must pick the child up on time.
21.
The adults who bring their children to the Småland playroom and are responsible for the children may not leave the store during their child’s stay in the playroom and must be reachable by phone at all times. In the case that the responsible adult cannot be reached by phone, we will use the internal radio to summon the adult. When called, the adult must immediately come to the Småland playroom.
22. The adults who are responsible for their children may not stay in the playroom, except in cases when the child needs special care which our employees cannot provide, given that the adult responsible for the child explains the importance of such special care.
23. In the Småland playroom, it is forbidden to:
- 23.1 bring along and consume food and/or beverages. IKEA employees who are present in the playroom will provide water to children upon request;
- 23.2 bring along pets or toys and objects that may endanger the safety of children;
- 23.3 throw, destroy, or otherwise damage the property, objects, or inventory of the Småland playroom;
- 23.4 run, climb, and jump in places that are not designated for that purpose;
- 23.5 scream, push others, fight, quarrel, misbehave, tease, curse, insult, or otherwise interfere with other children’s playing;
- 23.6 litter the floor, smear, or otherwise damage the Småland playroom; interfere with other Visitors’ activities; act unlawfully or contrary to the mores and rules of public order;
- 23.7 seize property/objects/inventory from the Småland playroom, and commit other unlawful acts.
24. IKEA is not liable for Visitors’ injuries or for damage to Visitors’ property or health if the Visitors in question have not followed these Rules or have deliberately violated them.
25. If a Visitor damages the Småland playroom and its inventory, or the property and/or health of other Visitors or third parties, the Visitor shall be liable for such damage in accordance with the laws of the Republic of Estonia. If the person who caused damage is a minor, his/her parents or guardians shall be liable for the damage.
26. Any disputes between the parties shall be solved by way of negotiations, or in accordance with the laws of the Republic of Estonia if an agreement is not reached.
V. Rights and obligations of IKEA Småland employees
27. Upon reaching the maximum capacity of the playroom, additional children above the allowed limit cannot be admitted to the playroom for safety purposes.
28. IKEA employees have the right to deny entry to children who wish to bring along food or beverages, or toys and objects that may endanger the safety of other children.
29. IKEA employees have the right to reprimand children who are aggressive or misbehave and pose a danger to other children, or when an adult has provided false information about his/her child’s condition that is discovered after the child’s admission to the playroom (parents are liable for any consequences arising from the submission of false information).
30. If an adult who is responsible for a child has been repeatedly summoned to the playroom (at least five times in an hour), but the adult has not come to pick up the child, IKEA employees may contact a local authority (e.g. the police).
31. In the event that a child endangers himself/herself, other children, or Småland property, or when he/she asks to summon his/her parent and no longer wishes to stay in the playroom, the playroom employees may contact the adult who is responsible for the child and ask the adult to come and pick up the child before due time.
VI. Notes
32. Any items left and found in the Småland playroom will be kept in the Return and Exchange Department for three months. IKEA is not obliged to store highly perishable products or items that cannot be retained due to health, hygiene, and other considerations.
33. In the event that the store needs to be evacuated, IKEA playroom employees will take all children present in the play area to a safe gathering point outside the play area, and all relevant information about the situation will be communicated via the loudspeaker system. IKEA playroom employees will contact the adults who brought their children to the playroom and hand over the children to the adults according to articles
13 and
14 of the playroom Rules. Alternatively, an employee of the IKEA playroom will return the children to the Småland play area, provided that it is safe there. An IKEA playroom employee will bring along all registration forms to identify the adults who have brought their children to the playroom.
34. In the event that a child has suffered an accident, is injured, or if it is otherwise necessary, the adult who is responsible for the child will be notified via the loudspeaker system or by phone. IKEA playroom employees have completed a first aid course.
VII. Violation of the Småland playroom Rules
35. In cases of repeated violations of the Rules, disregard for warnings, and improper behaviour which endangers the safety of other Visitors in the playroom, IKEA employees have the right to demand that the person responsible for the violator (child) pick up the child and leave without the right to return to the playroom.