The extent of the guarantee given for each product is described alongside each product.
Duration of guaranteeEach warranty lasts for the number of years stated on each product, starting from the day of purchase.
What will IKEA do to correct the problem?IKEA will examine the product and decide if it’s covered under this guarantee. IKEA will then, at its choice, either repair the defective product or replace it with the same or a comparable product. In these cases, IKEA will be responsible for the costs of repairs, spare parts, labour and travel for repair staff that IKEA incurs, provided that the product is accessible for repair without IKEA incurring additional expenditure to gain access. This will not apply in cases where repair work has not been authorized by IKEA. Any defected parts removed in the course of repair works will become the property of IKEA. If the item is no longer sold by IKEA, IKEA will provide an appropriate replacement. IKEA will decide at its discretion, what will constitute an appropriate replacement.
Conditions for the guaranteesThe guarantees are valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase.
ExclusionsThe guarantees do not apply to products that have been stored or assembled incorrectly, used inappropriately, abused, misused, altered, or cleaned with wrong cleaning methods or wrong cleaning products. The guarantees do not cover normal wear and tear, cuts or scratches, or damage caused by impacts or accidents. The guarantees do not apply if products have been placed outdoors or in a humid environment or if the products have been used for non-domestic purposes (unless it is authorized under the specifications of the product). The guarantee do not apply to: plants, bulbs, batteries, textile, custom-made table tops and products from the half clearance department. The guarantees do not cover consequential or incidental damages. For more information, read the description of the product attached to every product.
Care instructionsTo be able to rely on this guarantee you need to follow the specific care instructions for every product.
General legal rightsThis guarantee gives you specific legal rights. This guarantee does not, in any way, affect your customer‘s rights given to you by law.
How to reach us if you need serviceContact your local IKEA store or write us by e-mail. Save your sales receipt as a proof of purchase. Proof of purchase is required for the guarantees to be valid.
More information at the IKEA store information center.What is covered under this guarantee?
This guarantee covers defects in material and workmanship in the following components of the mattresses and/or bed bases:
The guarantee is valid from the date of purchase at IKEA. The original purchase receipt is required as proof of purchase. This guarantee applies to domestic use only.
What is not covered under this guarantee?
This guarantee does not apply to all mattress pads, sofa-bed mattresses and childrens mattresses.
What is covered under this guarantee?
Clothes and shoe storage and covers defects in material and workmanship in the following components of the PAX/KOMPLEMENT wardrobes and interior organisers:
What is covered under this guarantee?
This guarantee applies to domestic use only and covers all the following parts of the METOD kitchen system:
What is covered under this guarantee?
The guarantee covers faults of the appliance, which have been caused by faulty construction or material faults from the date of purchase from IKEA. This guarantee applies to domestic use only. The exceptions are specified under the headline “What is not covered under this guarantee?” Within the guarantee period, the costs to remedy the fault e.g. repairs, parts, labour and travel will be covered, provided that the appliance is accessible for repair without special expenditure. Without these conditions, the requirements provided in the EU directive 99/44/EB and in the national law are applicable. Replaced parts of the product will become the property of IKEA.
Which appliances are covered under this guarantee?
The free five-year (5) guarantee is valid for all domestic IKEA kitchen appliances, except for LAGAN and TILLREDA. For appliances named LAGAN and TILREDA, a guarantee is valid for two (2) years from the date of purchase.
How long this guarantee is valid?
The guarantee is valid for five-year (5) from the date of purchase of products at IKEA store. The guarantee for LAGAN and TILREDA appliances is valid for two years (2) from the date of purchase. If, within the guarantee period, the services are executed, the guarantee for appliances and new parts is not extended.
Who will execute the service?
The designated service company will provide the service through its one service operations or authorized service partner network.
What is covered under this guarantee?
This guarantee applies to domestic use only and covers defects in material and workmanship in:
What is not covered under this guarantee?
This guarantee does not apply to products that have been stored, assembled or installed incorrectly, used inappropriately, abused, misused, altered or cleaned with wrong cleaning methods or cleaning products.
This guarantee does not cover normal wear and tear, cuts, scratches or damage caused by impacts or accidents. This guarantee does not apply if the products have been used for public use, outdoors or in a corrosive environment. This guarantee does not cover consequential or incidental damages.
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